Muffato

1. The Lead Guest or person placing the booking on their behalf must be minimum 21 years of age
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2. The maximum number of staying guests per property must never exceed that as illustrated on the individual property page at www.tenutamontefino.com unless extra beds have been selected via the booking platform at the time of booking, or agreed in writing with the Office within a minimum of 4 weeks prior to arrival. This includes tents and campervans, which are expressly prohibited.
3. Where the person making the booking is different to the Lead Guest taking up the occupation, the person making the booking will be held responsible for cancellation, non-arrival and damages as set-out within
4. Only the Lead Guest and the named booking party are permitted to use the property and its facilities, third party visitors are only allowed access to the premises with our express prior permission
5. Tenuta Montefino cannot allow any Hen or Stag parties to take place in any of the properties, unless the Lead Guest books all of the properties on site for the purpose of holding a private party, for which respective rules will apply. Any placed booking that is subsequently found to be a Hen or Stag party (where the entire site has not been booked as afore mentioned) will be terminated accordingly and guests will be asked to vacate the properties with immediate effect.  
6. All guests agree to respect the privacy and peace of all other staying guests and local neighbours at all times. The owners/representatives of Tenuta Montefino reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. In this event it will be considered a breach of the terms of your Rental Agreement and guests may be asked to leave.
7. No amplified music may be played within or outside of the properties at any time unless with prior agreement. All music must be turned down to a respectful volume from 11pm.
8. Be aware that the areas around the other farmhouses are private – please do not walk across other lawns or borrow/use equipment belonging to other farmhouses
9. Any belongings left within or outside the properties are done so at the guests own risk
10. Fireworks or pyrotechnics are not permitted at any time

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To secure a booking we require a deposit to be paid at the point of booking

• Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within
• Payments can be made online, or by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Quests must check-in and check-out by the times stated below;

• Check-in from: 16:00pm on day of arrival (there will be a key safe for those arriving outside of office hours)
• Check-out by: 10:30am on day of departure

Early check-in and late check-out is sometimes possible depending on the next guests’ arrival – the Lead Guest must liaise with the Office in advance of the arrival day to determine if this may be possible. Early check-ins and late check-outs will be charged, depending on the property size. The fee relates to extra staffing costs associated with turning around the properties in time.

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Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:

• In the event of guest cancellation we are happy to refund the 25% deposit made upon booking provided that the same accommodation is rebooked for the same period. If a partial rebooking is made, a partial refund is given accordingly. If we have had to market the space at a ‘last-minute availability’ discount then the discounted amount is proportionately returned.
• The remaining 75% of booking value is required 6 weeks (42 days) in advance of the arrival date. If cancellation occurs within the 42 days before arrival, a refund will not be given unless the same accommodation is rebooked for the same period. If a partial rebooking is made, a partial refund is given accordingly. If we have had to market the space at a ‘last-minute availability’ discount then the discounted amount is proportionately returned.
• If a booking is made within 42 days of arrival, the full booking amount is required to secure the booking.

Non-arrival guests who are unable to attend, or fail to attend for whatever reason, forfeit their booking and no refund will be given. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

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